Privacy Policy & Messaging Terms

Effective Date: August 1, 2025

Sigma Air Heating and Cooling (“we,” “us,” or “our”) is committed to safeguarding your personal information and providing a secure online experience. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information when you access our website at https://sigmaairtx.com (“Website”) or communicate with us via phone or SMS. By using our Website or engaging with our services, you agree to the practices described in this Policy.

1. Overview

We take your privacy seriously and strive to ensure that your information is handled responsibly and in compliance with applicable laws. This Policy outlines how your data is collected, stored, and used when interacting with our Website, and it also covers our messaging and communication practices.

Consent to Use of Data
By accessing our Website or providing information through any of our communication channels, you are giving your explicit consent to the collection, use, processing, and storage of your personal information as outlined in this Policy. If you do not agree to these terms, please discontinue use of our services and contact us at info@sigmaairtx.com with any concerns.

2. Information We Collect

2.1 Information You Provide Voluntarily

We may collect personally identifiable details that you provide directly to us, such as:

• Full name
• Phone number
• Email address
• Home or service address
• Details provided through forms, service requests, or email communications

We may also collect non-identifiable demographic information such as age range, preferences, or ZIP code, which does not uniquely identify you.

2.2 Information Collected Automatically

When you use our Website, we automatically gather certain technical data, which may include:

• IP address
• Browser type
• Device type
• Referring URLs
• Access dates and times

This information is used to enhance user experience, monitor site performance, and improve service delivery.

2.3 Third-Party Links

Our Website may include links to third-party websites or services. We are not responsible for their content or privacy practices. You are encouraged to review the privacy policies of any external sites you visit.

3. How We Use Your Information

Your personal information may be used to:

• Deliver services, such as scheduling HVAC repairs or installations
• Send updates, confirmations, reminders, and promotional content
• Improve our offerings and customer experience through feedback and analytics
• Inform you about new products, services, or special promotions relevant to you
• Customize the Website experience and marketing based on user behavior

3.1 Information Sharing

We do not sell, rent, or lease your personal information to third parties. However, we may share data with trusted service providers or contractors that help us:

• Process requests or deliver services
• Manage communications or appointment confirmations
• Conduct surveys or marketing efforts on our behalf

These partners are contractually obligated to maintain the confidentiality of your information and use it only for the intended purpose.

We may also, from time to time, send you messages about third-party offers we think may be of interest. In such cases, your personal information is not shared with those third parties.

3.2 Legal Disclosures

We may disclose your information when required to do so by law, or in the following circumstances:

• To comply with legal obligations or lawful requests
• To protect our legal rights or property
• In urgent situations involving risk to public safety or individual well-being

4. Messaging Terms & Disclosures

4.1 Consent and Frequency

By providing your phone number, you are opting in to receive SMS communications from Sigma Air Heating and Cooling, which may include appointment reminders, service updates, promotional messages, and follow-up inquiries. Message frequency varies and standard carrier messaging/data rates may apply.

4.2 Opt-Out Options

You may stop receiving text messages at any time by:

• Replying “STOP” to any message
• For assistance, replying “HELP”, calling us at (210) 610-2332, or emailing info@sigmaairtx.com

4.3 Privacy of Messaging Data

We do not sell, rent, or share any opt-in phone data with third parties for their marketing purposes. All SMS communications are managed in compliance with relevant messaging regulations and standards.

5. Use of Cookies

We use “cookies” to improve your experience on our Website. Cookies are small data files stored on your browser that allow us to recognize returning users and remember preferences.

Cookies help us:

• Personalize your Website experience
• Measure performance and user engagement
• Track traffic sources and behavior for internal analytics

You can decline cookies through your browser settings; however, this may limit certain functionalities of the Website.

6. How We Protect Your Information

We use commercially reasonable safeguards to protect your data against unauthorized access, loss, or misuse. Your information is stored on secure servers with restricted access. While we take security seriously, no method of online transmission or storage is completely foolproof, and we cannot guarantee absolute security.

7. Policy Updates

We may update this Privacy Policy & Messaging Terms from time to time to reflect operational changes, legal updates, or user feedback. Any revisions will be posted to this page with a new effective date. Continued use of the Website after changes have been made constitutes your agreement to the revised terms.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Phone: (210) 610-2332
• Email: info@sigmaairtx.com
• Address: 5315 Jackwood Dr, San Antonio, TX 78238

We will make every effort to promptly respond and resolve any issues.

By visiting Sigma Air Heating and Cooling’s Website or engaging with our services, you acknowledge and accept the terms described in this Privacy Policy & Messaging Terms.